FAQ

We invite you to ask us anything you like about our housecleaning services and policies when you contact us to schedule your service. However, you may find most of your questions answered below.

How do I pay for your services?

We accept cash, personal checks, Visa and Mastercard. We require a $35 deposit to be paid 24 hours before your service. You can pay the balance in advance as well, or at the time of service. If you will not be home, please leave your check or cash payment on your kitchen counter.

Do you accept tips?

Tips are gratefully accepted, though not required. If you choose to leave a tip, please place it in an envelope clearly marked “tip”. Our cleaners will not take any money not explicitly marked as a tip.

When will you arrive at my home?

Due to traffic and other factors, we will arrive during a one hour time window.

Should I do anything to prepare my house for cleaning?

Providing a clutter-free environment will help us to clean more quickly and efficiently. We have no problem cleaning around clutter, but it will take time away from actual cleaning. If clutter is a continuing problem around your house, we’d be happy to help! See our services page for details.

Do you do laundry? Dishes? Windows?

We will happily wash your dishes, do laundry, and clean your interior windows. Regrettably, we cannot clean windows outside your home. We can wash both sides of windows that have a “tilt in” feature.

Additionally, we can do many other tasks that you may not find on your housecleaning checklist. Feel free to ask about other services when you schedule your cleaning.

What if I’m not satisfied with my cleaning?

We offer a 100% satisfaction guarantee. If you are unsatisfied with any area we have cleaned, please notify us within 24 hours and we will return to address the issue. Unfortunately, we cannot offer refunds.

Do you bring your own cleaning equipment?

We ask that you provide a broom. We will supply all other equipment and supplies. If you have specific products you’d like us to use; or if you don’t have a broom, simply let us know when you schedule your cleaning. We’re flexible!

I have a pet. Will that be a problem?

Not at all, we love pets. If your animal is wary of strangers, please confine him or her to an area we won’t need to enter. Otherwise, your pets are welcome to roam the house while we clean. For health and safety reasons, we cannot clean flea infested homes or handle animal waste.

Do I need to be home while you clean?

Not at all, in fact many of our clients prefer not to be home while we clean. It is entirely your choice. If you choose not to be home, please leave instructions on how to enter your home and secure it once we leave. If you have a security system, please provide a code along with your entry instructions or leave the system unarmed on cleaning day.

If we do not have a way to enter when we arrive, you will be charged a lockout fee.

How far will you travel?

Our service area includes Tillamook county, West Portland and most of the surrounding west side suburbs within a 10-mile radius of zip code 97007. We will travel up to 20 miles, for an additional $10 surcharge. We are currently only service Oregon.

Are you insured?

We are licensed and insured so you can have the highest confidence in our helpers. You are entrusting us with the care of your homes, vehicles, and pets, and we appreciate your confidence. Please inform us immediately if you notice any breakage or damage so that we may address the loss with our insurer.

Items of extreme monetary or sentimental value should be moved to a safe location on the day of your cleaning. Please note that antiques, irreplaceable, one-of-a-kind, and hard-to-find items may not be fully covered by our breakage and loss policy. We cannot be responsible for breakage of precariously placed or unstable items.